PozMatch.com Member Encounters Difficulty with His Account
Industry: Social Media
Los Angeles, California (PRUnderground) November 8th, 2017
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Since the acquisition of PozMatch.com by the world’s largest STD dating website, PositiveSingles.com, PozMatch.com’s members may be unaware of this change and not know where to turn to for assistance and support. Unfortunately, the former owner of PozMatch.com did not inform its membership of the acquisition and is no longer responsible for the website or its members.
In one extreme situation, a PozMatch.com member recently discovered that he could no longer log into the website after renewing his gold membership. Instead he received a pop-up window informing him that PozMatch had been sold to PositiveSingles. This member was frustrated because he was not informed by PozMatch that the website had been sold and could no longer access his account.
The dissatisfied PozMatch member sent an email to PositiveSingles.com’s support team exclaiming, “I am a PozMatch.com gold member and was recently billed for renewal. Since the site was sold and became an affiliate with PositiveSingles.com, I was no longer able to log into PozMatch.” His email went on to ask questions about gaining access to his profile, why he was not informed of the sale, and if he could get a refund.
Empathizing with his experience, PositiveSingles.com’s support team explained the acquisition to him and shared the many benefits of PositiveSingles.com. The man visited the PositiveSingles.com website, perused the breadth of the site and its many resources, and discovered it was the number one STD dating site with more than 1,288,000 registered members around the world. He immediately joined PositiveSingles.com and received a warm welcome in the forums as well as discovered useful information in the blogs.
The now former PozMatch.com member sent a follow-up email to PositiveSingles’ support thanking them for their help and declaring he would never join another STD dating website. Caring about its members and appreciating this new member’s feedback and commitment, PositiveSingles.com offered him a one-month gold membership.
