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FreightCenter, celebrating its 20th year as one of the nation’s largest online freight logistics providers, consistently surveys its customers and analyzes their feedback. To measure customer satisfaction, the company relies on the Net Promoter Score® or NPS® methodology. Based on a 10-point rating scale, the score measures how likely a customer will recommend FreightCenter to a friend or colleague. The company achieved an overall Net Promoter score of 80 percent, which is higher than the industry average.
Other transportation providers like FreightCenter operate at NPS ratings of 50 to 70 percent. When asked how likely they would recommend FreightCenter, 80 percent of respondents gave the company a score of nine or 10.
FreightCenter attributes its high customer satisfaction rating to fostering a culture that demands success in excess. Company programs like peer mentoring, continued education, and sales workshops, create the best skilled freight experts which in turn positively impact the customer experience.
“In today’s tech-driven society where consumers are constantly on the go, the customer experience dictates the success of a company. By taking their minds off shipping, we’re delivering on our customers’ number one need, which is to keep their supply chain running seamlessly,” said Matthew J. Brosious, CEO of FreightCenter.
FreightCenter plans to continue surveying its customers and using feedback to make enhancements to the customer experience. For more about customer reviews and to read feedback, please visit FreightCenter at https://www.freightcenter.com/about/reviews.
About FreightCenter
FreightCenter is a third-party logistics provider (3PL) that offers shipping and freight services to e-trailers, businesses, and individuals in the United States and worldwide. They provide customized transportation solutions for different industries and specialize in freight shipping and LTL (less-than-truckload) and FTL (full-truckload). With a focus on innovation and customer service, FreightCenter is committed to making shipping easy and affordable for all its customers
