Business Insurance in Peoria AZ: Integra Insurance Group Integrates Live Chat Function

Integra Insurance Group, a local insurance firm, has instated a new live chat function on their website to give their customers instant access to customer service or sales agents to answer questions and assist with customizing business insurance policies to meet the individual needs of a company. For business owners, this means having a broader range of options when choosing different types of coverages and being able to find out what advantages are offered by different types of policies at their convenience.

“Our goal is to improve communication and empower our customers to get the most tailored business insurance policies on the market today,” explained Daniel Hiralez, owner of Integra Insurance Group. “By putting our customer service and sales agents at our clients’ fingertips, we hope to improve the quality of communication and offer more assistance and guidance on an ‘as needed’ basis.”

Business insurance policies can have multiple clauses that help protect a company and its assets; however, certain clauses and coverages do not apply to all types of companies, so it is helpful to have a guide that is trained to explain the different types of coverage and steer a business owner away from policy components that do not benefit a particular business. The live chat function that Integra Insurance Group has included on their website should make access to this personalized attention much easier.

“Business owners can get rapid answers by using this new system,” said Hiralez. “We decided to integrate this new tool as a way of maintaining our standards of excellence in customer service and providing the most value to entrepreneurs. Our business insurance policies are custom built to respond to the needs of each client and meet their company’s requirements with recommended levels of coverage to protect assets.”

To use the new interface, a single click on the live chat button will open a second window that shows which specific team is available. A color-coded system that is akin to traffic signals indicates whether or not a customer service or sales representative is online and ready to answer questions. When either or both teams are unavailable for live interactions, a red indicator will show their offline status, but offer customers a “send a message” field to document the question or commentary and send it to the appropriate department for a response.

“Our team responds to all requests quickly and efficiently when a message is sent,” said Hiralez. “Even if the team a client needs to talk to isn’t available, the thread that gets opened will be reviewed and a thoughtful, complete response will be given at first availability. Our business insurance customers should come to expect responsiveness from our firm, especially with this new line of communication between our team and our clients.”

Integra Insurance Group offers several business insurance options, including thoughtful packages designed to minimize losses and protect the insured from erroneous claims. Having this new system in place can help business owners discover what level of coverage they need and allow them to process claims even more quickly than before.

For more information about business insurance in Peoria AZ, Integra Insurance Group and their new live chat tool, call 623-322-59555 or click on the provided link.

About Integra Insurance Group

Integra Insurance Group is AZ’s #1 independent brokerage, offering coverage for commercial liability, personal insurance coverage, workman’s comp & business insurance policies.