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The ebook has been made openly available and at no cost from BOSS. It’s available to the general public from thought leaders within the outsourcing accounting market and anyone with an interest in a customer service ebook to build many more and happy clients and customers.
The ebook was also written with a specific focus on accounting firms since BOSS, author of the ebook, believes “In an Australian market flooded with accounting firms of all sizes, it’s critical to have different ways to market yourself and we felt this would make it a lot simpler for small to medium firms with enough on their plates already. We also run a medium-sized business and know marketing yourself can be costly and time-consuming and know how important it is to monitor marketing expenditures. We wrote this ebook with our target audience in mind because we felt it was a way of benefitting other businesses wanting to increase their annual profits.”
When asked about why they released the ebook at this time, Lee Court, Sales and Marketing Manager at BOSS said: “With everything going on in the world right now, we felt it was a good time to share easy and inexpensive ways to raise accounting firm’s business profiles and improve staff loyalty.”
Interested parties can find the ebook ready to download, for free, at BOSS Outsourcing Accounting Free Customer Service ebook
BOSS was founded in 2004 during a time when outsourcing for accounting firms was in its very young days and is therefore a business many think of as an innovative entity within the outsourcing accounting industry. It is best known for offering fixed-fees on every single accounting and bookkeeping job and for agreeing on all costs before the jobs begin. It means that accounting practices can budget and know that their budgets won’t become overblown. BOSS is the only business in the industry with this kind of service making it a significant benefit for firms that experience heavy budget overruns.
Its position within the industry gives it the authority to produce such a customer service ebook on building more and happy clients because BOSS is always looking for ways to innovate and bring a fresh perspective to the market. This business is in a unique position to produce this ebook because after being in business themselves for many years they know what it’s like to spend thousands of dollars on marketing and look for standout workarounds to help gain that ultimate marketing edge.
For example, as the ebook aims to make it easy, cheap and less time-consuming to attract more clients, it gives valuable information to the reader that will ultimately benefit them by helping businesses improve their firm’s reputation by assisting firms in raising their profile rather than focusing on the service itself. This makes who they are rather than what they sell, their brand. Knowing about this will ultimately benefit the reader by increasing their firms’ annual profit by bringing on new clients and reducing staff attrition rate by also keeping staff happy. This insight simply wouldn’t be possible, or their advice nearly as effective, without the almost two decades spent in the world so far.
About BOSS, BACK OFFICE SHARED SERVICES PTY LTD
BOSS (Back Office Shared Services Pty Ltd) was founded in 2004 to provide skilled accountants and bookkeepers on a full-time, part-time and casual basis to commercial enterprises, accounting and financial services firms in Australia.
BOSS India is a subsidiary of BOSS Australia and runs just like an ultra-modern paperless Australian public practice because the Director and Accountancy Practice Principal, Peter Vickers, has been operating his own successful Australian public practice for over twenty years.
