Fusion PPT Overall Customer Satisfaction Certified at 95%

Fusion PPT, a recognized strategy and technology consulting firm, announced today that Dunn & Bradstreet Open Ratings has accredited the firm with an overall customer satisfaction rating of 95% based on the independent past performance evaluation (PPE) from its customers. This is up from a 93% satisfaction rating in 2013.

Fusion PPT’s high PPE score demonstrates exceptional customer satisfaction on the firm’s projects. CEO Michael Biddick remarked, “Our clients love working with us because we are committed to quality in every aspect of the business, and to exceeding customer expectations. We understand that only top performance is permissible on all our projects, and are proud to have received such a high score from our clients.”

Several metrics are evaluated when determining customer satisfaction ratings, included, but not limited to, reliability, quality, and cost efficiency. Fusion PPT scored consistently high in every area assessed.

As an established leader in providing IT consulting and system integration services, Fusion PPT uses industry best practices and innovative technologies to help organizations address their challenging technology initiatives. Since the company’s inception in 2009, Fusion PPT has contributed to the success of hundreds of projects, most spanning the globe in their reach and impact. The firm’s ability to perform and add value in complex, diverse, and distributed environments has earned it a solid growth rate and a reputation as a trusted, capable, and results-oriented service provider.

Biddick adds, “All of our employees have a blend of people, process, and technology to provide solutions that can meet mission challenges. We reward and encourage fresh perspectives, creativity, and intellectual risk-taking, and this consistently produces more efficient and more cost effective IT solutions for our customers.”

Fusion PPT aims to increase customer satisfaction through constantly striving to enhance the quality of relationships with customers, demonstrate a deep commitment to innovative technology initiatives, and provide high quality, best-fit solutions for strategic mission interests. As an ISO 9001:2008 certified organization, the firm maintains and implements a high standard of quality across every aspect of the business through specific quality objectives (Quality Management System) to ensure the highest level of customer satisfaction.

“We are grateful that our customers appreciate our _efforts to consistently deliver high-quality services.” continues Biddick. “Our entire organization has a deep commitment to exceeding client expectations and delivering value in all work that we perform. We exist to serve our clients.”

To learn more about Fusion PPT and how the firm can help you solve your IT concerns, please click here.

About Open Ratings

“The Past Performance Evaluation (PPE) report provides a robust and independent view of supplier past performance by leveraging survey feedback from customers together with business intelligence and analytical expertise powered by Open Ratings, a division of Dun & Bradstreet (D&B.) The report assesses supplier performance relative to peers in the same industry and is often requested as part of a vendor bid process.”

About Fusion PPT

Fusion PPT is an established leader in providing IT consulting and system integration services to federal organizations with challenging technology initiatives. As a privately held small business, Fusion PPT combines the best practices and expertise found at large consulting firms with a nimble, entrepreneurial and client-focused service team. Since our inception in 2009, we have contributed to the success of hundreds of IT projects, most spanning the globe in their reach and impact. Our ability to perform and add value in complex, diverse and distributed environments has earned us a solid growth rate and a reputation as a trusted, capable and results-oriented service provider.

To learn more about Fusion PPT, visit our website at www.fusionppt.com.