MindTouch Reveals the Top 100 Influencers in Customer Success
Customer success has many faces. MindTouch has gathered the Top 100. Discover the movers and shakers of customer success with this comprehensive report today.
San Diego, CA (PRUnderground) May 12th, 2015
A report featuring the Top 100 Influencers in Customer Success has been released by MindTouch, Inc., makers of content-driven customer success software. The report features customer success practitioners from many different industries.
According to MindTouch CEO Aaron Fulkerson, customer success is “an organization-wide devotion to constantly delivering value to customers that will rapidly transform them into product experts.”
Customer success has long been a focus of Software-as-a-Service providers because subscription models of business generate revenue over the lifetime of the relationship, and not upfront. But these days, even companies who don’t rely on subscriptions are taking advantage of customer success best practices.
Companies who practice customer success are finding that they’re able to reduce churn and lower support costs. The ones who truly excel at customer success are finding that their customer success initiatives are bringing in more leads and closing sales faster.
As the movement grows, so does the list of practitioners. With this new report, MindTouch has curated the top minds in the field. Highlights from the top ten include Marc Benioff, CEO of Salesforce; Lincoln Murphy, Customer Success Evangelist with Sixteen Ventures; Nick Mehta, CEO of Gainsight; and Hiten Shah, Founder of KISSmetrics.
There are still 96 others on the list to find out more about. Each of them is dedicated to helping others discover customer success best practices. Learn about the rest of the Top 100 here: http://campaigns.mindtouch.com/Top-100-Customer-Success-List-20150512.html
If you’re looking to bring a culture of customer success to your organization, these 100 customer success practitioners will deliver insight into making that goal a reality.
MindTouch creates content-driven customer engagement software that helps companies transform product and help content into a customer engagement channel. For the last 5 years, they have helped companies like Intuit, Code42, and Docker deliver the best possible customer self-service possible. Optimizing content with MindTouch lets companies double organic web traffic, triple user time on site, and reduce the bounce rate by 50%. Turn your buyers and customers into product experts with MindTouch.